Refund policy

Return/refund policy 

At PASKI Mart, we are committed to providing high-quality products and a pleasant shopping experience. Please review our return and refund policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of our products (pyjamas, lip care items, and personal use products), we do not accept returns for hygiene and safety reasons.

However, returns may be considered under the following conditions:

- You received a wrong item
- The item is damaged or defective upon delivery

2. Reporting an Issue

To be eligible for a replacement or refund:

- You must contact us within 48 hours of receiving your order
- Provide clear photo or video evidence
- Send details to:
  - Instagram: @paski_mart
  - WhatsApp: +234 904 126 4006

3. Refunds & Replacements

- If your claim is approved, we will offer:
  - A replacement item, or
  - A refund (if replacement is unavailable)
- Refunds are processed within 3–5 business days

4. Non-Refundable Situations

We do not offer refunds for:

• Wrong size selection by customer
•  Change of mind after purchase
•  Delays caused by courier services

 5. Order Cancellation

Orders cannot be cancelled once they have been processed or shipped.

We appreciate your understanding and support 💕